Contact the ExtMax Team
Get help with the Instagram downloader, report a problem or suggest a feature.
Email support
extmax70@gmail.com
Write an emailSupport hours
01:00–10:00 UTC
Email us at any time. If you don’t hear back right away, the ExtMax Team will review your message and follow up during the next support window. You can close this page after sending.
What to include
- ExtMax version, Chrome version and operating system
- Content type (photo, video, Reel or Story) and single or batch download
- Save destination (Chrome downloads or a selected folder)
- Steps to reproduce and the result you expected
- What actually happened and the exact error message
A redacted screenshot or a public example link is optional. Hide private account names, personal folder paths and messages. Keep passwords, cookies and session tokens out of your email.
Questions about support
When will the team read my email?
You can send it at any hour. The ExtMax Team checks the inbox during the support window. To add details, reply to the same email thread.
Where do I find the extension version?
Open chrome://extensions in Chrome, find Media Downloader for Instagram and select Details. To find your Chrome version, open Help → About Google Chrome.
What helps diagnose an interrupted batch?
Tell us whether you were saving a profile or Stories, roughly how many items finished, and what happened when you paused, resumed or retried. Include the last visible error.
How do I report a folder or permissions issue?
Tell us whether you chose Chrome’s downloads folder or a custom folder, whether a permission prompt appeared, and whether saving one item to the default folder works. A folder name or full path is unnecessary.